RedotPay has told users that it does not currently support deposits or withdrawals to or from addresses linked to the HTX exchange.
According to the provider's announcement, transfers involving HTX may be held for additional compliance or risk-control checks. Customers are advised to use a supported wallet or platform for future transfers and to check the supported addresses and networks in the RedotPay app before depositing or withdrawing.
Anyone who has already sent a transfer involving HTX should not submit it again. RedotPay says users should wait for the review to finish or contact Support through the app if they need help.
The notice concerns transfers to and from RedotPay accounts. It does not announce a change to card spending, card issuance or card fees.